A fully white-label helpdesk for your sub-accounts — turn every customer message into a tracked support ticket, trigger your CRM workflows off ticket events, and resell it all branded as your own. Start with a 3-day free trial.
HelmDesk is 100% white-label. Put your brand name, your logo, and your colors across the entire app and the client-facing intake portal. Your clients never see “HelmDesk.”
Resell it as your own branded support product and keep all the revenue.
Your helpdesk, your branding, everywhere.
HelmDesk automatically turns inbound conversations into organized, trackable support tickets. Every request gets a priority, owner, SLA countdown, status, and complete conversation history — all managed from a purpose-built support inbox.
Everything you need to run a real support operation inside your CRM
Apply your brand name, logo, and primary color across the app and client portal. Resell HelmDesk as your own product — clients see only your brand.
Fire your CRM workflows off helpdesk events — Ticket Created, SLA Breached, Status Changed, Ticket Assigned, and Customer Replied. Auto-acknowledge customers, escalate overdue tickets, request reviews on resolve, and more.
Create tickets from selected inbound channels. Smart filters ignore marketing/automation replies, skip one-word messages, and support "always create" / "never create" keyword rules. Auto-reply on new tickets.
Ticket list, conversation, and contact details together. Resize or collapse panels. Reply on the customer's original channel. Add private internal notes.
Drag and drop tickets between New → Open → Pending → Resolved for a clear, visual view of your whole queue.
First-response and resolution targets by priority. Live green → amber → red countdowns make at-risk tickets obvious before they breach.
Round-robin assignment (balance the total queue, or evenly within each priority), single-owner routing, or unassigned tickets your team can claim from the queue.
Open tickets, overdue tickets, average first-response time, in-SLA percentage, and performance trends — all in one view.
A fully white-label support portal with a drag-and-drop form builder and live preview — text, dropdowns, radio buttons, checkboxes, placeholders, help text, required fields. No customer login needed; submissions become tickets and create the contact automatically.
Sync your agents, control who can open the app with per-user access, choose who receives assignments, and work within plan-based agent limits — admins manage, agents stay focused on their tickets.
From an inbound message to a resolved ticket — in four steps
A customer reaches out on any connected channel — SMS, email, WhatsApp, chat, social, and more.
HelmDesk opens a tracked ticket (HD-##) with a priority, owner, and an SLA timer counting down.
Route by round-robin, send it to a single owner, or let an agent claim it from the queue.
Your team replies and resolves from the 3-pane inbox; the customer's replies stay on the ticket.
HelmDesk installs natively into your sub-accounts, captures conversations from every connected channel, and keeps tickets linked to your contacts — no external helpdesk logins.
HelmDesk runs inside your CRM account and installs straight into your sub-accounts. No separate platform, no extra logins for your team.
Inbound conversations from every connected channel flow straight into your ticket queue, automatically.
Every ticket stays tied to the contact it came from, so history and context never get lost.
Teams that need a real ticket queue — not a messy conversations inbox
Resell white-label support to your clients. Brand the app and portal as your own and keep all the revenue.
Track and route every service request, with SLAs that keep urgent jobs from slipping through the cracks.
Replace a messy conversations inbox with a real ticket queue — priorities, owners, statuses, and reporting.
Priced by agents — never by messages. Unlimited tickets on every plan.
🎁 Every plan starts with a 3-day free trial — cancel anytime before it ends.
Up to 3 agents
Up to 10 agents
Unlimited agents
Flat monthly billing — no per-message or usage fees.
Your brand everywhere — app and client portal. Resell it as your own on the Agency plan and keep the revenue.
Built for your sub-accounts and running inside your CRM — no external helpdesk for your team to juggle.
Flat monthly pricing with unlimited tickets and messages. No per-message charges, ever.
Yes. HelmDesk installs directly into your sub-accounts and runs inside your CRM account — no external helpdesk logins, no separate platform for your team to learn. Tickets stay linked to your existing contacts.
HelmDesk captures conversations from SMS, Email, WhatsApp, Live Chat, Web Chat, Facebook, Instagram, Google, and custom conversation providers — turning each inbound message into an organized, trackable ticket.
Tickets are created automatically from the inbound channels you choose. Smart filters ignore marketing and automation replies, skip one-word messages, and respect your "always create" and "never create" keyword rules. You can also auto-reply when a new ticket is opened.
SLAs are first-response and resolution targets you set by priority. Each ticket shows a live countdown that moves from green to amber to red, so at-risk and overdue tickets are obvious at a glance across the whole queue.
Absolutely. On the Agency plan you apply your brand name, logo, and primary color across the entire app and the client-facing intake portal. Your clients only ever see your brand — resell HelmDesk as your own support product and keep all the revenue.
Yes — every plan starts with a 3-day free trial so you can set it up and see it working before you're billed. You get full access during the trial, and billing starts automatically when it ends (cancel anytime before then).
Yes. HelmDesk publishes workflow triggers for key helpdesk events — Ticket Created, SLA Breached, Ticket Status Changed, Ticket Assigned, and Customer Replied. Build workflows that auto-acknowledge customers with their ticket number, escalate overdue tickets to a manager, request a review when a ticket is resolved, notify the assigned agent, and more.
Flat monthly billing based on the number of agents — no per-message or usage fees. Tickets and messages are unlimited on every plan. Starter is $29/mo, Team is $79/mo, and Agency is $99/mo — and every plan starts with a 3-day free trial.
Yes. HelmDesk includes a fully white-label client portal with a drag-and-drop form builder — text fields, dropdowns, radio buttons, checkboxes, required fields, and character limits. Submitted answers appear directly on the ticket.
Choose round-robin assignment to spread tickets evenly — across the whole queue, or balanced evenly within each priority level — single-owner routing to send everything to one agent, or leave tickets unassigned so your team can claim them from the queue. You control who is eligible to receive assignments, and you can reassign any ticket at any time.
Your tickets and conversations live inside your own CRM account and stay linked to your contacts. Your data stays yours — there is no separate helpdesk silo holding it hostage.
Install HelmDesk from the marketplace into a sub-account, pick which channels create tickets, set your SLA targets and routing rule, and your support inbox is live. Setup takes minutes.
Install HelmDesk into your sub-accounts and give every customer message a priority, an owner, and an SLA — branded as your own.